Shipping & Returns
Only Stellar sends all parcels via registered Australia Post.
AUSTRALIA WIDE SHIPPING
Standard Flat-Rate w/Signature on Delivery
Express Flat-Rate w/Signature on Delivery
Adding signature on delivery will ensure your parcel is delivered safely.
Receive FREE Standard shipping with signature on delivery on orders over $120
Only Stellar Ships to the following:
Rates are calculated by weight
All orders are shipped from Brisbane, Queensland, Australia and are shipped within 3-5 business days.
Only Stellar will not be held responsible for shipping delays in relation to COVID-19, Customs & the Postal Service.
Return & Exchange policy
We hope that you love everything that you purchase from us here at Only Stellar. As a small business, we take pride in connecting with our customers who supports our brand, so if you are unhappy with a product for a valid reason, we will take the following measures to try and help you:
All parcels are shipped with protective wrapping to ensure safe arrival. If your items are damaged during transit please contact us via email or Instagram within 24 hours of receiving your parcel. Please keep hold of ALL packing materials. Damaged items are assessed case by case.
Due to the nature of natural Crystals, there may be variations in size, weight, and colour from those pictured.
No returns will be given based on a crystals characteristics, no two crystals will be the same.
No refunds or cancellations are given for change of mind. Please think carefully before ordering.
Crystal bracelets will not be replaced or refunded due to the elastic snapping. Please care for your elastic by keeping it out of water and reduce stretching.
It is the buyer's responsibility to provide their correct address. If the wrong address has been given, contact us immediately. Unfortunately, if the order has already been shipped, your order may not be redirected and Only Stellar will not be held accountable.